German-Speaking Customer Care – Bike Expert (Remote)

Category: Customer Support / E-Mobility
Location: Remote – Work From Home (Europe)
Employment Type: Freelance / B2B Contract
Languages Required: German (native/fluent), English (B2+)

About the Role

We are partnering with an innovative European e-mobility company that is redefining how people experience sustainable transportation. They are looking for a German-speaking Customer Care – Bike Expert to join their fully remote team and provide high-quality support throughout the customer journey.

This role suits someone who enjoys customer interaction, works well independently, and has a genuine interest in bikes, technology, and sustainable mobility.

Key Responsibilities

- Handle customer inquiries via email, chat, and occasional phone support
- Advise customers on selecting the most suitable e-bike based on their needs
- Provide accurate product information and personalized recommendations

- Support customers with orders, deliveries, warranties, and after-sales queries
- Collaborate with internal teams to resolve escalated cases

- Maintain excellent service quality and customer satisfaction

- Contribute ideas to improve customer experience and internal processes





Candidate Profile

Required:

- Ability to work as a freelancer or via own company (B2B cooperation)

- Native or fluent German with strong written and verbal communication skills
- English at B2 level or higher

- Previous experience in customer support, service, or a customer-facing role
- Comfortable working remotely and managing tasks independently

- Strong problem-solving skills and customer-oriented mindset

Nice to have:

- Interest or background in bikes, e-mobility, or tech products

- Experience supporting customers in an e-commerce environment

Whats Offered

- 100% remote position – work from anywhere in Europe

- Versátil working hours within a broad daily schedule

- Freelance compensation with long-term collaboration potential

- Product training and continuous support

- Opportunity to work with a sustainability-driven, international team

Why Join?

Youll play a key role in helping customers make informed decisions while supporting the growth of a company focused on greener mobility solutions. Your expertise will directly impact customer satisfaction and long-term success.

📌 German Speaking Customer Support fully remote within Europe (Madrid)
🏢 Empresa reconocida
📍 Madrid