Ready to elevate your career and join a fast-growing team in the digital world?

Join our dynamic team at Teleperformance in vibrant Barcelona and work on an exciting project with Google Local Services Ads — a game-changing tool for businesses everywhere!

Responsibilities:

- Verification Operations: Process and validate license, insurance, and business registration submissions for new reviews and recertifications.
- Support & Escalations: Provide phone/email support for live advertisers and review escalated photo submissions requiring language expertise
- Content Compliance: Provide responsive phone and email support for advertisers using review and related services.
- Performance Monitoring: Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting.
- Onboarding Assistance: Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process.
- Expert Guidance: Develop expertise in regional onboarding processes, advising businesses on verification requirements.
- Ad-Hoc Operations: Tackle additional tasks as needed in a dynamic, fast-paced environment.

- C2-level German and fluent English.
- Experience in customer service.




- Strong communication, organizational, and customer-facing skills with a keen eye for detail.
- Self-driven and able to manage tasks independently while meeting deadlines.



Preferred Qualifications:

- Bachelor’s degree in Business or related fields.
- 2+ years of experience in legal compliance, trust & safety, or verification, with familiarity in local legislation or government processes.
- Knowledge of home services industries (e.g., plumbing, electrical).

- Full-time (39 hours/week) hybrid position in Barcelona with a salary of €22,200 gross/year plus up to €1,000 gross/year in bonuses.
- Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project.
- Relocation package
- Private Health Insurance.
- Continuous skill development and certifications.
- Clear career growth opportunities supported by coaches and a motivating team environment.
- Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.
- Prime office location at the World Trade Center, Barcelona, surrounded by the sea

📌 German speaking Customer Support Specialist - Digital Advertising (Barcelona)
🏢 Empresa reconocida
📍 Barcelona