- Error Handling & Technical Support: Manage and log error messages and technical queries, analyzing potential causes of issues.
- On-Site Support: Provide 1st and 2nd level support on-site and escalate issues to international teams as needed.
- User Assistance: Offer support for various IT issues, including Meeting Collaboration and Digital Genius areas.
- IT Hardware Management: Procure, catalog, and install IT hardware, and provide end users with necessary briefings.
- Project Involvement: Actively participate in IT projects such as rollouts, migrations, moves, and event support.

- Relevant Qualifications: Ideally, you have completed IT training (e.g., IT Specialist for System Integration) or possess equivalent qualifications. Applications from professionals with a strong IT affinity are also welcome.
- IT Support Experience: Practical experience in IT support and familiarity with ticketing systems (preferably ServiceNow) is required.
- Technical Proficiency: Proficient in Windows 10/11, Microsoft 365, and Active Directory,



with hands-on experience in network and server infrastructure.
- Customer Service Skills: Excellent communication skills and a strong customer service orientation.
- Motivated & Independent: Highly motivated with the ability to work independently and as part of a team.
- Flexibility: Willingness to undertake occasional business trips.
- Language Skills: Fluency in Spanish and English written and spoken.

- International Business Environment: Work within a dynamic and international company offering growth opportunities.
- Company Holidays: Enjoy additional holidays on December 24th and 31st.
- Online Learning Platform: Access a variety of training content to support your professional development.
- Adaptable Working Hours: Benefit from flexible working hours through a time-tracking system.
- Company Events: Participate in interesting events organized by the company, including our annual team-building weekend.
- Goodies: Corporate Benefits

📌 IT Service Analyst (m/f) (Arévalo)
🏢 Importante grupo
📍 Arévalo