Our Client

New Balance: Born to Move - New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a general team member, you'll play a vital role in sharing these values with customers worldwide.

We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience.

What’s your Mission?

- Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally.

- Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions.

- Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.

- Product expertise: Develop a deep understanding of our client's products and services.

- Become a New Balance expert: Gain in-depth knowledge of the New Balance brand and its offerings.

- Brand advocacy: Embody our company values and act as a brand ambassador in all interactions.

- Advanced English Proficiency: Excellent written and spoken English communication.





- Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service.

- Empathetic Communication: Ability to handle sensitive calls with empathy and understanding.

- Strong Administrative Skills: Meticulous attention to detail and strong administrative skills.

- Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution.

- Start Date: 9th September 2025
- Hours: 25hrs per week
- Work Schedule: Monday to Friday rotative shifts between 22:00 pm to 3:15 am
- Salary: €12.179 gross per year
- Night Bonus: 1,90€ per hour
- Transport Pay: 6,34€ per shift
- Holidays: 24 calendar days (pro-rata)
- Work Model: Office-based.
- Training: 2 weeks of office-based training, Monday to Friday from 3:00 pm to 10:00 pm.
- Office Location: Barcelona (La Sagrera)

Additional Perks

- Career Growth: Ongoing training and development.

- Well-being Support: Confidential counselling and resources.

- Perks & Discounts: Exclusive offers and rewards.

- Health Benefits: Discounted health insurance.

- Skill Development: LinkedIn learning and certifications.

📌 New Balance - Customer Support with a High Level of English (Night Shift 25hr) (Barcelona)
🏢 Importante empresa
📍 Barcelona