Our Client

New Balance: Born to Move - New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a integral team member, you'll play a vital role in sharing these values with customers worldwide.

We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience.

What’s your Mission?

- Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally.

- Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions.

- Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.

- Product expertise: Develop a deep understanding of our client's products and services.

- Become a New Balance expert: Gain in-depth knowledge of the New Balance brand and its offerings.

- Brand advocacy: Embody our company values and act as a brand ambassador in all interactions.

Your Experience, Our Future

- Advanced English Proficiency:



Excellent written and spoken English communication.

- Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service.

- Empathetic Communication: Ability to handle sensitive calls with empathy and understanding.

- Strong Administrative Skills: Meticulous attention to detail and strong administrative skills.

- Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution.
- Customer Service

- Start Date: 10 November 2025
- Hours: 20 hours per week
- Work Schedule: Monday to Sunday rotative schedule between 3 pm & 12 am
- Salary: €9,743 gross per year
- Night Bonus: €1.90 for every hour you work during the designated night hours, from 10:00 pm to 12:00 am
- Holidays: Accrued 2 paid holidays per month
- Work Model: Office-based
- Training: 2 weeks of office-based training, Monday to Friday from 3:00 pm to 10:00 pm
- Office Location: Barcelona (La Sagrera)

Additional Perks

- Well-being Support: Confidential counselling and resources.
- Skill Development: LinkedIn learning and certifications.

📌 New Balance NA - Customer Support - English Market - 20 hours/Afternoon (Barcelona)
🏢 Sin nombre
📍 Barcelona