To supervise the development of the phone agents within their team, assuring the compliance of the performance and quality indicators established by the client.
Main Activities:
Requirements:
- Excellent punctuality and attendance.
- Minimum of 6 months in Redial.
- Experience of 3 months as a Team Lead.
- Academic preparation is preferred.
- Availability to cover required shift.
- MS office experience preferred.
- Leadership skills.
- Organizational skills.
- People management skills.
📌 Operations Supervisor (Centro)
🏢 Importante grupo
📍 Centro
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