The Role

We are looking for a proactive Provisioner to help us scale during an exciting phase of rapid growth across Spain. You will play a pivotal role, managing everything from due diligence and onboarding to performance monitoring and contract analysis. This is a hands-on opportunity to balance speed with strategy: you’ll refine processes, mitigate risks, and drive value across our supply chain without slowing down our entrepreneurial spirit.

What you’ll do…

- Serve as a crucial review gate for merchant applications throughout the onboarding process, ensuring accuracy of documentation in with underwriting processes.

- Act as the central point of contract between Sales Operations and our Risk teams - you’ll be a key partner, clarifying acceptance criteria and updating documentation.

- Work consistently towards key onboarding KPIs; analyse data to identify process bottlenecks and quality gaps and drive results with a proactive approach.

- Partner cross-functionally to drive system and process improvements as well as capture reasons for application returns or declines,



identifying recurring issues and trends and ensure feedback loops between teams.

- Provide proactive support and feedback loops to sales teams on documentation requirements and risk considerations as well as support with training on document standards and underwriting processes.

What you’ll bring…

- 2-4 years’ experience in sales operations, merchant onboarding or underwriting support

- Experience within a fintech, payments, or POS environment is desirable but not essential

- Solid understanding of merchant risk assessment and underwriting documentation requirements.

- Excellent communication and stakeholder management skills - you’ll be able to influence cross-functionally between commercial and risk teams.

- Strong analytical and problem-solving abilities; comfortable with data-driven performance management.

- Proficient in CRM or workflow tools (e.g., Salesforce) and MS Excel/Google Sheets for KPI tracking.

- Experience designing and delivering training or enablement programs is desirable.

📌 Provisioner (Madrid)
🏢 Sin nombre
📍 Madrid