David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Flemish speaking Customer Experience Specialist remote in Spain.

Position: Customer Experience Specialist

Location: Remote, Spain

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

- Manage customer interactions through various communication channels (phone, email, chat, or CRM systems), ensuring timely and accurate responses

- Process customer orders, quotations, and inquiries accurately using designated company systems (e.g., ERP or CRM tools)

- Provide product information and basic technical support to assist customers in identifying appropriate products or services for their needs

- Track and communicate order status, including delivery schedules, updates, and any delays, to maintain transparency and trust with customers

- Collaborate with internal departments such as logistics, sales, and technical support to resolve customer issues efficiently

- Maintain up-to-date and accurate records of all customer interactions, transactions, and service requests

- Follow established service standards, procedures, and escalation protocols to ensure quality and consistency

- Identify opportunities to improve customer satisfaction, operational processes, and overall service delivery.





REQUIREMENTS:

- Native / fluent in Flemish, both verbal and written. Proficiency in English (minimum B2 level)

- High school diploma or equivalent; higher education or vocational training in business, communication, or a related field is an advantage

- Proven experience in customer service, or a similar client-facing role

- Proficiency in customer management systems (e.g., CRM platforms) and familiarity with enterprise software (such as SAP or similar systems)

- Strong communication and interpersonal skills, with a customer-focused and solution-oriented approach

- Ability to multitask, manage priorities, and maintain accuracy under pressure

- Basic technical understanding or interest in products/services relevant to the company’s field

- Commitment to continuous learning, adaptability, and collaboration in a fast-paced environment

- Be set up and living in Spain, with your NIE and remote work set up.

OFFER:

- Excellent remuneration package based on experience, skills and performance

- Working schedule: Monday to Friday, 9-18hr

- Be part of a dynamic and creative team with positive and friendly atmosphere

- Guidance and tools to reach career potential.

📌 Customer Experience Specialist (Flemish) (Barcelona)
🏢 Empresa reconocida
📍 Barcelona