Mercier Consultancy MD is excited to announce a position for a Dutch Customer Care Agent to join our team in Bulgaria! This role is perfect for individuals who are looking to enhance their career while working in a beautiful new location. We offer a competitive paid relocation package to help you transition smoothly. As a Dutch Customer Care Agent, you will be responsible for delivering exceptional support to our Dutch-speaking customers, ensuring a positive experience with our brand.

Key Responsibilities

- Provide high-quality customer support in Dutch through various communication channels, including phone, email, and live chat.
- Assist customers with inquiries regarding products, services, and order-related issues.
- Maintain accurate and detailed records of customer interactions in our CRM system.
- Effectively resolve customer complaints and issues, ensuring customer satisfaction.




- Collaborate with other teams to streamline processes and enhance the overall customer experience.
- Stay updated on product offerings, promotions, and company policies to provide informed assistance.

- Fluency in Dutch (both written and spoken) is essential; knowledge of English is a plus.
- Prior experience in customer service or related fields is preferred.
- Excellent communication skills and a strong desire to assist customers.
- Ability to manage multiple tasks efficiently and work well under pressure.
- Familiarity with CRM systems or customer service software is advantageous.
- Strong analytical and problem-solving skills.
- Willingness to relocate to Bulgaria and embrace a new workplace culture.

- Competitive Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package
- Fully Paid Training
- Private Gym
- And Much More....

📌 Dutch Customer Care Agent - Work In Bulgaria - Paid Relocation Package (Barcelona)
🏢 Empresa reconocida
📍 Barcelona