Mercier Consultancy MD is thrilled to announce an exciting opportunity for Dutch Speaking Customer Service Representatives for a leading food delivery platform, based in beautiful Greece. This role is perfect for individuals who have a passion for food and customer service, and who are looking to work in a vibrant environment. As a representative, you will assist customers in Dutch, ensuring they have a seamless experience when ordering food and navigating the platform.

Key Responsibilities

- Handle customer inquiries about food orders, delivery options, and platform features via phone, email, and chat in Dutch.
- Provide accurate information on restaurant menus, pricing, and promotions.
- Assist customers with order placement, modifications, and any delivery-related concerns.
- Resolve issues and complaints promptly and efficiently, ensuring high customer satisfaction.
- Document all interactions and maintain accurate records in the CRM system.




- Collaborate with the logistics team to address order-related issues and improve service delivery.
- Stay informed about promotions and new restaurant partnerships to enhance customer interactions.

- Fluency in Dutch (both written and spoken) is essential; knowledge of English is a plus.
- Prior experience in customer service, ideally within the food delivery or hospitality sector.
- Strong communication skills and a friendly, customer-focused approach.
- Ability to multitask and manage multiple inquiries in a fast-paced environment.
- Excellent problem-solving skills and a proactive attitude to assist customers.
- Familiarity with CRM systems and online customer service tools is desirable.
- Willingness to work versátil hours, including evenings and weekends, as needed.

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...

📌 Dutch Speaking Customer Service for Food Delivery Platform - Work In Greece (Barcelona)
🏢 Empresa reconocida
📍 Barcelona