Mercier Consultancy MD is thrilled to offer the opportunity for a Dutch Speaking Customer Support Representative, with the added benefit of relocation to the vibrant city of Sofia, Bulgaria. In this role, you will provide exceptional support to our Dutch-speaking clients, ensuring they receive the highest level of service and assistance with their inquiries.

Key Responsibilities

- Assist Dutch-speaking customers via phone, email, and chat, addressing their inquiries and providing information about products and services.
- Resolve customer issues and complaints efficiently, maintaining a high level of satisfaction.
- Document all customer interactions accurately in our CRM system for ongoing tracking and improvement.
- Collaborate with different departments to implement effective solutions for customer needs.
- Stay updated on company products, policies, and industry developments to enhance customer interactions.




- Contribute to improving customer service processes and practices.

- Fluency in Dutch (both written and spoken) is essential; knowledge of English is a plus.
- Previous experience in customer service or support roles is preferred.
- Strong communication skills with a friendly and professional demeanor.
- Excellent problem-solving abilities and a customer-oriented approach.
- Familiarity with customer service software and CRM systems is advantageous.
- Ability to work effectively both independently and as part of a team.
- A willingness to relocate to Sofia, Bulgaria, and explore a new cultural experience.

1. Competitive Monthly Salary
2. Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...

📌 Dutch Speaking Customer Support - Relocation to Sofia (España)
🏢 Importante empresa del sector
📍 España