Mercier Consultancy MD is excited to offer a position for a Dutch Speaking Technical Online Support Specialist in Sofia, Bulgaria. This role is idóneo for individuals who are tech-savvy and enjoy providing exceptional customer service. You will be responsible for assisting Dutch-speaking clients with various technical issues related to our services, ensuring a smooth and satisfying user experience.

Key Responsibilities

- Provide top-notch technical support to Dutch-speaking customers.
- Diagnose and resolve technical issues efficiently while ensuring clear communication with clients.
- Guide customers through troubleshooting steps and provide optimal solutions to their inquiries.
- Maintain detailed documentation of customer interactions and issues in the CRM system.
- Collaborate with internal teams to address complex technical challenges and improve service delivery.
- Stay informed about products, service updates,



and best practices in technical support.

- Fluency in Dutch (both written and spoken) is essential; proficiency in English is a plus.
- Experience in technical support or a customer service role is preferred.
- Strong analytical and problem-solving skills with a capability to simplify technical concepts.
- Excellent interpersonal and communication skills, with a focus on customer satisfaction.
- Familiarity with CRM systems and technical support tools is an advantage.
- Ability to work effectively in a fast-paced environment and manage multiple tasks.
- A team player who thrives in a collaborative atmosphere.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. Fully Paid Training
5. Health Insurance
6. And Much More...

📌 Dutch Speaking Technical Online Support - Work in Sofia (España)
🏢 Sin nombre
📍 España