Mercier Consultancy MD is seeking a skilled German Speaking Support Agent specializing in Logistics to join our vibrant team in Greece. This role is perfect for individuals who are passionate about customer support and have a keen interest in logistics and supply chain management. As a key member of our support team, you will assist our German-speaking clients, ensuring they receive prompt and effective support regarding our logistics services.

Key Responsibilities

- Provide exceptional customer service to German-speaking clients through various channels including phone, email, and chat.
- Assist customers with inquiries related to logistics services, including shipment tracking, delivery options, and service policies.
- Effectively manage and resolve customer complaints to maintain high satisfaction levels.
- Document all customer interactions accurately in our CRM system to ensure comprehensive support.
- Collaborate with logistics and operations teams to provide timely solutions and updates to clients.




- Stay informed about service offerings, industry trends, and company policies to provide accurate information.

- Fluency in German (both written and spoken) is essential; proficiency in English is an advantage.
- Experience in customer service, preferably within the logistics or supply chain sector, is preferred.
- Strong communication and interpersonal skills, with a focus on customer experience.
- Excellent organizational skills to manage multiple inquiries simultaneously.
- Familiarity with CRM systems and customer support software is beneficial.
- Ability to work independently in a fast-paced environment.
- A commitment to delivering high-quality service and ensuring customer satisfaction.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. 2 Extra Salaries Per Year
5. Fully Paid Training
6. Health Insurance
7. And Much More...

📌 German Speaking Support Agent - Logistics | Work In Greece (España)
🏢 Importante grupo
📍 España