Mercier Consultancy MD is pleased to announce a position for Italian Speaking Customer Service Representatives for a leading Consumer Electronics Company in Greece. This role is adecuado for individuals who are enthusiastic about technology and enjoy providing exceptional customer support. As a customer service representative, you will assist customers in Italian, addressing their inquiries and helping them navigate the world of consumer electronics.

Key Responsibilities

- Handle customer inquiries related to consumer electronics products, including features, specifications, and troubleshooting via phone, email, and chat in Italian.
- Assist customers with order placement, tracking, and modifications to their accounts.
- Provide technical support and guidance on product usage and setup.
- Resolve customer complaints and issues efficiently, ensuring high levels of satisfaction.
- Accurately document all interactions and customer requests in the CRM system.
- Collaborate with sales and technical teams to provide comprehensive support to customers.




- Stay informed about current products, promotions, and emerging technologies to enhance customer interactions.

- Fluency in Italian (both written and spoken) is essential; knowledge of English and Greek is a plus.
- Previous experience in customer service, preferably in the consumer electronics field.
- Strong communication and interpersonal skills, with a focus on customer satisfaction.
- Ability to troubleshoot technical issues and provide clear instructions to customers.
- Aptitude for multitasking and managing various inquiries in a fast-paced environment.
- Familiarity with CRM software and basic computer applications.
- Willingness to work flexible hours, including evenings and weekends as needed.

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...

📌 Italian Speaking Customer Service for Consumer Electronics Company in Greece (España)
🏢 Importante empresa del sector
📍 España