Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives to join a dynamic FinTech company based in Greece. This position is perfect for individuals who are passionate about the financial technology sector and are eager to provide exceptional service. As a customer service representative, you will assist clients with their inquiries and support them in navigating financial products and services in Italian.

Key Responsibilities

- Handle customer inquiries related to financial products, services, and account management via phone, email, and chat in Italian.
- Provide clear and accurate information to customers regarding account setups, transactions, and financial services.
- Assist with troubleshooting account-related issues and guide customers through the resolution process.
- Resolve customer complaints and inquiries with professionalism, aiming for high customer satisfaction.
- Document customer interactions and transactions accurately in the CRM system for tracking and follow-up.




- Collaborate with technical departments to address any issues impacting customer experience.
- Stay informed about industry trends and updates to provide valuable insights to customers.

- Fluency in Italian (both written and spoken) is essential; proficiency in English is a plus.
- Previous experience in customer service, ideally in the FinTech or financial services industry.
- Exceptional communication skills with the ability to simplify complex information for customers.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to work under pressure and manage multiple inquiries effectively.
- Familiarity with customer relationship management (CRM) systems and basic financial concepts.
- Willingness to relocate to Greece and work versátil hours, including evenings and weekends as necessary.

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...

📌 Italian Speaking Customer Service for FinTech Company - Work In Greece (Barcelona)
🏢 Empresa reconocida
📍 Barcelona