Mercier Consultancy MD is seeking an enthusiastic Italian Support Agent to join our team at a prominent integral logistics firm. This position is based in Greece and offers a unique opportunity for individuals interested in the logistics industry and customer support. In this role, you will be responsible for assisting our Italian-speaking clients, ensuring their needs are met and providing a positive customer experience.

Key Responsibilities

- Provide exceptional customer service to Italian-speaking clients via phone, email, and live chat.
- Assist customers with inquiries related to shipments, logistics services, and tracking information.
- Effectively resolve customer issues and complaints to maintain high satisfaction levels.
- Document all customer interactions and issues in our CRM system for accurate tracking and follow-up.
- Work closely with other departments to ensure a seamless experience for clients and to address complex inquiries.




- Stay updated on logistics regulations, services, and company policies to provide accurate information to customers.

- Fluency in Italian (both written and spoken) is essential; proficiency in English is beneficial.
- Previous experience in customer support roles, preferably in logistics or related fields.
- Excellent communication and problem-solving skills with a strong customer-focus.
- Able to juggle multiple inquiries and prioritize duties effectively.
- Familiarity with CRM systems and logistics software is advantageous.
- A proactive attitude and a desire to assist customers promptly.
- Willingness to work in a dynamic and collaborative environment.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...

📌 Italian Support Agent for a Global Logistics Firm - Work In Greece (España)
🏢 Importante empresa del sector
📍 España