Mercier Consultancy MD is thrilled to offer a fantastic opportunity for Portuguese Speaking Customer Service Representatives to join our team supporting an online marketplace in Greece. This exciting role is perfect for individuals who are passionate about e-commerce and customer engagement. As a representative, you will communicate with customers primarily in Portuguese, assisting them with various inquiries related to products and services.

Key Responsibilities

- Handle customer inquiries related to online marketplace products, order statuses, and account issues via phone, email, and chat in Portuguese.
- Provide comprehensive information on product specifications, availability, and pricing.
- Assist customers with order processing, returns, and refunds while ensuring a seamless experience.
- Resolve customer complaints and provide solutions in a timely and efficient manner.
- Document interactions and maintain accurate records in the CRM system.
- Collaborate with internal teams to enhance customer experience and address any concerns promptly.




- Stay informed about the latest trends in online shopping and the marketplace's offerings to deliver effective support.

- Fluency in Portuguese (both written and spoken) is essential; knowledge of English or Greek is a plus.
- Prior experience in customer service, preferably in an e-commerce or online marketplace environment.
- Strong communication and interpersonal skills with a customer-first attitude.
- Excellent problem-solving abilities and a proactive approach to customer needs.
- Capability to manage multiple inquiries effectively in a fast-paced setting.
- Familiarity with CRM software and online support tools.
- Willingness to work versátil hours, including evenings and weekends if needed.

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...

📌 Portuguese Speaking Customer Service for Online Marketplace in Greece (España)
🏢 Importante empresa del sector
📍 España