Mercier Consultancy MD is thrilled to offer an exciting opportunity for Portuguese Speaking Customer Service Representatives for a Sports Betting Platform based in Greece. This role is perfect for individuals who are passionate about sports and customer service. As a representative, you will assist customers in navigating the sports betting platform while providing support and information in Portuguese.

Key Responsibilities

- Manage customer inquiries related to sports betting operations, account management, and platform features via phone, email, and chat in Portuguese.
- Provide detailed information on betting options, promotions, and rules of play.
- Assist customers with account registration, deposits, withdrawals, and betting transactions.
- Resolve customer issues and complaints efficiently, ensuring a positive betting experience.
- Document all customer interactions accurately in the CRM system for effective follow-up.
- Collaborate with other departments to enhance customer satisfaction and streamline service delivery.




- Stay informed about sports events, betting trends, and platform updates to provide relevant support.

- Fluency in Portuguese (both written and spoken) is essential; knowledge of English or Greek is a plus.
- Experience in customer service, preferably within the online gaming or sports betting sector.
- Strong communication skills and a deep understanding of sports and betting terminology.
- Excellent problem-solving abilities and a customer-focused mindset.
- Ability to manage multiple inquiries effectively in a fast-paced environment.
- Familiarity with CRM systems and betting platforms is desirable.
- Willingness to work versátil hours, including evenings and weekends, as the sports schedule requires.

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...

📌 Portuguese Speaking Customer Service for Sports Betting Platform in Greece (España)
🏢 Empresa reconocida
📍 España