Mercier Consultancy MD is excited to offer a wonderful opportunity for Portuguese Speaking Customer Service Representatives, with the chance to work in vibrant Sofia, Bulgaria. This role is ideally suited for individuals who are passionate about delivering high-quality customer service and providing assistance to clients in Portuguese. As a representative, you will engage with customers, helping them navigate their inquiries and enhancing their overall experience.

Key Responsibilities

- Handle customer inquiries related to products and services via phone, email, and chat in Portuguese.
- Provide accurate information on company offerings, policies, and troubleshooting methods.
- Assist customers with account management, order processes, and any issues they may encounter.
- Resolve customer complaints and inquiries promptly to ensure a high level of customer satisfaction.
- Document all interactions and feedback in the CRM system for proper record-keeping.
- Collaborate with internal teams to enhance customer service delivery and address client needs effectively.




- Stay informed about market trends and product updates to offer relevant and helpful solutions.

- Fluency in Portuguese (both written and spoken) is essential; knowledge of English is a plus.
- Previous experience in customer service is preferred, ideally in a fast-paced environment.
- Strong communication and interpersonal skills with a client-focused mindset.
- Problem-solving abilities and the capacity to handle inquiries effectively.
- Excellent organizational skills and the ability to multitask in a busy setting.
- Familiarity with customer service software and CRM tools is desirable.
- Willingness to work adaptable hours, including weekends and holidays as necessary.
- Relocation to Sofia, Bulgaria is required for this position.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...

📌 Portuguese Speaking Customer Service - Work in Sofia, Bulgaria (España)
🏢 Empresa líder
📍 España