We are seeking a passionate, analytical, and collaborative Sales Operations Analyst to act as a hands-on strategic partner to the Country Manager Italy. This role will support multiple operational, marketing, and customer-related workstreams aimed at expanding our most successful credit card products.

The position requires a strong hands-on approach, pivoting from analysis to execution, making a direct impact on short-term challenges while contributing to strategic decision-making to drive long-term market growth.

Key Responsibilities

Process Engineering & Operational Improvements

- Map and document existing processes

- Identify inefficiencies and drive improvements

- Align process updates with central operations

Marketing Optimization

- Analyze funnel metrics

- Review and refine email marketing campaigns

- Test new concepts and improve messaging tailored to local market requirements, working hands-on in the implementation

Data Analysis & Insights (Italian Market)

- Analyze customer behaviors and KPIs related to customer support, pre-collection, and card usage

- Analyze credit card pre-collection data and customer inquiries to improve segmentation, tone of voice, and channel optimization





- Reduce customer friction and improve support processes

- Translate data insights into clear, actionable recommendations

Product Launch Support

- Support product launch planning

- Monitor launch execution

- Track early performance and optimize initiatives

Qualifications and Experience

- 2–3 years of experience in strategy, operations, consulting, or analytics roles

- Strong analytical skills and enjoyment of working with data

- Hands-on execution mindset

- Strong communication skills

- Fluency in Spanish and English

- Interest in the financial industry

Nice-to-Have:

- Banking or fintech experience

- Hands-on experience with SQL / analytics tools

- Additional languages such as Italian and/or German

What We Offer:

- High-impact collaboration in a highly international environment

- Opportunity to influence decision-making and strategy

- Ownership of strategic initiatives

- Private health insurance focused on employee wellbeing

- Meal vouchers and adaptable compensation plan

- An international, professional, and collaborative work environment

- Office perks such as snacks and regular company events

📌 Sales Operations Analyst (Málaga)
🏢 Importante empresa del sector
📍 Málaga