At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our general footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

- Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.

- Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.

- Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.

- Talkdesker: YOU!

A hands-on and business-focused People Business Partner with deep experience supporting Go to market and G&A; functions—in fast-growing tech environments. Based in Portugal, this leader partners closely with leaders across EMEA to drive organizational effectiveness, leadership support, and scalable people solutions. They bring strong business acumen, a track record of execution, and the ability to influence and deliver outcomes across cultures and time zones.

Experience & Background





- 10+ years of progressive HR/People experience, including 5+ years as a People Business Partner supporting technical organizations (Sales, GTM, FP&A;, AI, or SaaS)

- Experience supporting leaders and teams in countries within the EMEA regions, ideally within global, matrixed tech / growth companies

- Demonstrated ability to execute organizational design, change management, and workforce planning initiatives that meet business needs

- Partnered on core people programs such as performance management, engagement, talent development, and employee experience

- Strong track record of building trusted relationships with senior technical leaders and driving measurable business and people outcomes

Mindset & Style

- Thrives in fast-moving, high-growth environments with the ability to bring clarity and focus in moments of ambiguity

- Operates with urgency and accountability, translating strategy into execution that advances business priorities

- Strong communicator and problem solver, skilled at influencing across cultures and functions

- Collaborative, resilient, and growth-minded—motivated by scaling impactful People practices that enable technical talent to thrive

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

📌 Senior People Business Partner EMEA (GTM & G&A) (Madrid)
🏢 Empresa reconocida
📍 Madrid