Manage as Service Delivery Manager the services delivered by a partner (from his locations), providing direction, mentoring, and performance management. Review service performance via the service reporting. Participate in development of business recovery, disaster recovery and continuity plan to deliver system availability, reliability, stability of services to meet agreed service levels. Participate in extending current contracts and preparing, negotiating of new contracts. Responsible for financial management of contracts: Purchase Order creation, follow-up of invoices and payments, financial forecasting Responsible for license compliance of contracts Manage transitions from projects to Managed Operations, prepare transition of large projects to Managed Operations (supported by other Service Delivery Managers)



Prepare funding and budget for new (or extension of) services Work with other Platform/Product teams to support delivery of projects and large maintenance activities. Stay current with SAP roadmap and internal developments and propose improvements for service delivery. Participate in chapter or cluster activities on generic and overarching topics, relevant for all suppliers in scope. Experience with on-premise services, cloud services and preferably also with SAP RISE services and RISE contract management. Ability to work under pressure, manage multiple priorities, lead and keep cross-team initiatives moving.

📌 Sr Manager Digital & Tech SAP Operations (Barcelona)
🏢 Importante grupo
📍 Barcelona