David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German speaking Technical Support Advisor to join their teams in Barcelona.

Position: Technical Support Advisor

Location: Barcelona, Spain. On-Site

Employment type: Full-time

Remuneration: Base salary + bonuses.

DUTIES AND RESPONSIBILITIES:

- Provide technical support and assistance for a project with a leading software development company

- Utilize prior experience or skills gained as an IT Technician to troubleshoot and resolve technical issues effectively

- Collaborate with cross-functional teams to ensure seamless project execution and customer satisfaction

- Offer guidance and solutions to clients, ensuring timely and accurate resolution of technical challenges

- Contribute to the continuous improvement of processes and provide valuable insights based on technical expertise.

REQUIREMENTS:

- Native or fluent in German (C1 level),



with strong proficiency in English (minimum B2) both written and spoken communication

- Knowledge of Spanish is a plus

- Background or experience in IT technologies/products, particularly in Cloud solutions or tools related to Office, Outlook, OneDrive, Exchange, SharePoint, Lync Server, and Microsoft Windows is valuable

- Ability to manage a wide range of customer interactions with professionalism and empathy

- Strong critical thinking and problem-solving skills for effective resolution of issues.

OFFER:

- Full-time (39 hours) contract, Monday to Friday, 09:00 and 18:00

- Dynamic and multicultural work environment

- Strong focus on work-life balance

- Comprehensive training on the product, advanced technologies, and in-demand skills in the market

- Guidance and tools to reach career potential

📌 Technical Support Advisor (German) (Barcelona)
🏢 Importante empresa
📍 Barcelona