At osapiens, we are committed to empowering businesses economically while promoting human rights and establishing ecologically sustainable and responsible corporate governance as a global standard.
We support general enterprises in over 60 countries in integrating sustainability and positioning themselves for the future. To achieve this, we develop comprehensive SaaS solutions that create transparency and sustainable growth across the entire value chain, meet ESG requirements, and automate manual processes.

- Deal with customer queries about the functional scope of our mission critical B2B application
- Independently accepting, evaluating and processing customer inquiries via our support portal
- Pre-analyzes of coding and reproduction of the production issues
- Coordination of troubleshooting and problem solving with colleagues from the technical departments.
- Direct communication with customers regarding feedback or status requests

We love to continuously improve our services, launch new products continuously, and grow as a team - for this it is important to work together in the office 3+ days a week (Mannheim, Munich or Madrid)





- Experience in 2nd level technical customer support (API support or similar)
- Previous Experience working with Request Response Patterns (REST and/or SOAP), as well as the Toolset (PostMan and/or Selenium)
- Excellent knowledge on the Languages REACT or Java Script
- Strong technical affinity and enthusiasm for our innovative software solutions in the field of automation
- Customer-first mentality with inner motivation to solve problems and alleviate conflicts
- Fluency in written and spoken German and English is required

- A purpose-driven mission with and for global industry pioneers in tackling complex challenges
- Room for creativity through collaborative teamwork and an open communication culture
- Flexibility and team bonding with our hybrid work options
- Fuel for your growth journey, both personally and professionally
- Sustainable mobility options, promoting eco-friendly commuting solutions
- Fun team events and outings with our global teams
- Inspiring workspaces in Mannheim and beyond
- And, of course, free drinks and snacks

📌 Technical Support Engineer (m/w/d) (Madrid)
🏢 Empresa reconocida
📍 Madrid