We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress-free experience for every traveler.

Key Responsibilities

- Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance

- Manage booking updates, itinerary changes, cancellations, and special travel needs

- Share clear and accurate information regarding destinations, travel requirements, and agency procedures

- Proactively check in with clients to confirm details and address any concerns

- Resolve issues efficiently while maintaining a positive and supportive approach

Idóneo Candidate





- A strong communicator with a customer-first mindset

- Experienced in customer service (travel, tourism, or hospitality experience is a plus)

- Well-organized, reliable, and comfortable handling multiple requests at once

- Tech-savvy and able to adapt quickly to new systems and tools

- Passionate about travel and helping clients enjoy seamless experiences

Perks

- Fully remote position with flexible hours

- Training and ongoing support to help you succeed

- Career growth opportunities within a growing travel agency

- Access to travel benefits and exclusive industry discounts

- A collaborative and supportive team culture

📌 Travel Customer Service (Madrid)
🏢 Empresa reconocida
📍 Madrid