We are searching for an enthusiastic Customer Engagement Agent - USA Market (Afternoon Shift) to join our exceptional team at Pronovias in Barcelona.
Growing your career as a Full Time Customer Engagement Agent - USA Market (Afternoon Shift) is an awesome opportunity to develop excellent skills.
If you are strong in planning, people management and have the right personality for the job, then apply for the position of Customer Engagement Agent - USA Market (Afternoon Shift) at Pronovias today!

Pronovias

Headquartered in Barcelona and founded in 1964, Pronovias Group is the first global bridal group shaping the future of our industry for every bride .

Our team, with around 1.000 employees, is united by a shared passion and motivation to make each woman truly happy.

We are a group of pioneering bridal brands , each known for the creativity of our innovation: Pronovias, Vera Wang Bride, St Patrick, White One, Nicole and Ladybird.

The Group’s bridal and eveningwear dresses are sold in more than 105 countries through a network of 100 stores and more than 4,000 points of sale.

You are invited to experience for yourself the magic of bridal!

Job description

We at PRONOVIAS GROUP , Integral leader in the Bridal industry, are currently looking for a professional and talented Customer Engagement Agent to join our Customer Engagement Team in our Barcelona HQ.

We seek people who are passionate about Fashion; love to be part of a growing and challenging international environment; inspiring and empowering people and are not afraid to make the difference.

Our mission is bringing HAPPINESS into the world by dressing with style our customers’ dreams, being the best partner to our clients, and building together an exciting place to work.

At Pronovias Group, we are an equal opportunity employer. Your race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status don’t make a difference here.



In our company want you to come as you are to be the best version of yourself.

About the role:
You will be a Pronovias Group Brand Ambassador, as part of the primary contact team for brides around the world, by responding to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information.

Answer Phone Calls, Emails and Social Media to address any customer concern with the highest level of response- and attention.

Representing the organization as best in class.

Respond to queries related to products, services, processes and policies.

Assist customers with finding their dream dress or accessories.

Handle and resolve complaints in accord with established policies and procedures.

Respond to escalated issues in a courteous and professional manner consistent with our customer service philosophy.

Report technical concerns to respective internal departments for resolution.

Offering suggestions and advice e.g. where the customers original choice in no longer available, or viable, make suggestions and recommendations in order to maximize revenue opportunities for both us and the customer.

Working as a team to assist the department in achieving its core KPIs.

Exceeding customer expectations no matter the type of enquiry.

Making each customer feel that nothing is too much trouble for us.

Maximising sales opportunities - store training, staff training, commercial propositions.

Liaise with retail stores to resolve customer concerns related to store experience.

Utilize multiple systems and platforms to research and determine best course of solution based on the customers’ needs.





Any additional duties that are necessary due to the evolving needs of the business.

Requirements

At least 1-3 years of experience in a call center environment, preferably in the fashion sector.

Customer service orientation and passion for the Bridal Industry.

Outstanding listening, verbal, and written communication skills

Team player and proactive can do attitude

Team player; enthusiastic, accurate and commercially oriented;

Must be proficient in English, Spanish spoken and written.

An other language will be a plus.

Availability to work from 15.30h to 00.30h.

WHAT DOES PRONOVIAS GROUP OFFER?

Ethical workplace environment that embraces the diversity that makes us special. Having to opportunity to join our CSR strategy focused on women empowerment, environmental sustainability, and community impact.

Benefits to improve work-life balance: flexibility on entry and exit, intensive day on Fridays, work from home policy and special benefits and schedules for pregnant women and parents.

Possibility to join our flexible remuneration plan which includes health insurance, transport tickets, nursery school tickets and training related to our business.

Company canteen with subsidized meals and breakfasts.

Team building activities to promote our companies' values: respect, innovation, empowerment, performance driven and teamwork.

Private parking and company shuttle bus

If you fit with the requirements and PRONOVIAS GROUP's values, do not hesitate to apply to this role!
Location: Barcelona (Spain) Contract: Permanent Working day: Full time Sector: Fashion and apparel Vacancies: 1 Salary: 21000/21000€ Gross/year Discipline: Marketing Work modality: Hybrid

Benefits of working as a Customer Engagement Agent - USA Market (Afternoon Shift) in Barcelona:

● Excellent benefits
● Company offers career progression opportunities
● Attractive package

● Remote Work opportunity

📌 Customer Engagement Agent - USA Market (Afternoon Shift) - Immediate Start (Barcelona)
🏢 Sin nombre
📍 Barcelona