Principal Accountabilities
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Under close supervision:

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- Assists in maximizing store sales and achieving store sales goals

- Monitors sales progress and results against key targets

- Leads an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement

- Ensures excellence in customer service in the store

- Monitors customer feedback and addresses customer concerns

- Perform a variety of routine assignments

Knowledge and Skill Requirements

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- High school diploma or equivalent education; Associate’s degree preferred

- Minimum of one year of related experience preferred

Knowledge & Application

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- Applies knowledge of a body of standardized rules, procedures, operations, etc. within a specialized or technical field

- May include multistep processes which requires a fairly detailed knowledge of the specialized area

- Requires extensive on-the-job or previous training and experience

- May require formal occupational training or certification

- Operative/Technician roles will typically operate more complex machinery/ processes

Problem Solving

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- Problems are known, defined, and readily apparent





- Issues may occasionally require some fact finding to solve

- Non-routine issues typically escalated to more senior team member or supervisor

- Selects best option from a set of defined procedures/solutions using common sense and experience of similar situations

- Refers to procedures, technical aids, co-workers, and supervisors

Interaction

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- Interacts with a range of individuals both within and outside immediate team to convey basic information

- Requires basic written and verbal skills to respond to enquiries usually in a standard format and required to manage interaction in person or remotely (telephone, email)

- Interaction is of a day-to-day nature, requiring a professional manner, customer xqbhyrx service skills, common courtesy, and tact

Impact

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- Supports the achievement of goals through personal effort in own work area

- Impact will be limited, typically to the immediate team although wider impact likely in customer facing roles

- Required to achieve daily and weekly tasks under general supervision with work regularly checked

Accountability

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- Accountable for delivery of own work activities to agreed timescales and quality

- Performance measured against predefined service level requirements or equivalent metric

- Aware of costs and/or service level requirements and expectations

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