At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.

Our General Reach JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Driving cost optimization, efficiency improvements,



and process streamlining through data analysis Optimization and standardization of in-station processes such as receiving, sortation, route planning and loading Creation of reports measuring performance and quality Creation of training material and train the trainer sessions Lead root cause analysis (using Lean, 5S or similar tools) to resolve performance gaps in relevant In Station KPIs Drive a culture of continuous improvement by training frontline leaders on lean principles Create and implement routines and mechanisms to drive improvement in the delivery stations

Bachelor's degree or higher; 5+ years of experience in the logistics and delivery/ distribution industry Fluent English, which can be used as a working language; German or French proficiency preferred; Advanced excel With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.

📌 Process Improvement Manager - Logistics & Delivery (Madrid)
🏢 Jd. Com
📍 Madrid