Area Operations Business Partner – Region Northeast – Full Time, Indefinite Contract.

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Responsible for supporting veterinary clinics across the Northeast region, ensuring optimal operational performance and financial targets while delivering excellent client and team experiences.

Responsibilities

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- Act as first point of contact for clinics, providing practical support for day‑to‑day operations.

- Collaborate with Managers/Directors to implement and maintain general operational standards.

- Analyze performance data (KPIs, Balanced Scorecard) and identify improvement opportunities.

- Support the execution of action plans at clinic level defined by the Area Operations Director.

- Participate in financial improvement projects: pricing strategy, service evolution, and staff cost analysis.

- Drive continuous improvement initiatives aligned with the MVH Europe Way of Working model.

- Implement local corporate initiatives:



new digital tools, process changes, quality enhancements, and change management support.

- Collaborate on client‑facing activities: online appointment optimization, NPS review, website updates, events, and promotional materials.

- Provide support for shift planning, regulatory compliance, patient flow, and cost control.

Qualifications

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- Minimum 3 years of experience in operations or multi‑site support roles.

- Strong communication, analytical, and multi‑priority management skills.

- Excellent proficiency in Microsoft Office and business data analysis tools.

- Experience working with multidisciplinary teams.

Preferred

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- Experience in veterinary, healthcare, or services sector.

- Experience supporting operational or frontline teams.

- Basic knowledge of budgeting and cost control. xhfqzwm

- HTML programming knowledge.

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📌 Area Operations Business Partner - Anicura Spain (Madrid)
🏢 Anicura España
📍 Madrid