To build a good image by providing efficient and professional technical support across Spain. The role is committed, results-driven, and oriented towards profit and customer satisfaction, always ensuring the highest result achievement.

Obtenga más información sobre las tareas generales relacionadas con esta posibilidad a continuación, así como sobre las habilidades requeridas.
Responsibilities

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- Act as an industry expert, supporting both internal and external stakeholders with all technical inquiries.

- Handle technical inquiry tickets via the OEM platform and achieve related KPIs.

- Troubleshoot and identify claims in a professional manner.

- Conduct Homologation Studies and communicate with the OEM.

- Support the technical manager with the technical training plan and take initiatives to implement technical training to ensure customers fully understand product features and benefits, and to systematically increase market share.

- Analyze and improve performance regarding the latest regional regulations on warranty, service campaigns, etc.

- Actively contributes to maintenance price calculation, developing standards, processes,



and procedures in the automotive aftersales business. This includes wholesale and retail procedures for PDI, quality inspections, insurance claims, warranty claims, spare parts ordering, CSI, and developing/delivering technical training programs.

Requirements

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- Educational Background : Bachelor's degree/Diploma in mechanical or automotive engineering.

- Experience : 2-3 years of automobile technical support work experience with a proven track record in Spain.

- Knowledge of new energy and HV is advantageous.

- Knowledge of Spain regional regulatory requirements on warranty, service packs, etc.

- Native in Spanish and fluency in English is essential;
other languages such asPortuguese would be advantageous. xhfqzwm

Location & Travel

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- This position will be based in Spain, and intensive travelling would be required.

Seniority level

Mid-Senior level

Employment type

Full‑time

Job function

Automation Machinery Manufacturing

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📌 Aftersales Technical Support Engineer (Pozuelo de Alarcón)
🏢 Mg Motor España
📍 Pozuelo de Alarcón