We are on the lookout for a motivated Service Delivery Manager to join our awesome team at Vastbouw in Barcelona.
Growing your career as a Full Time Service Delivery Manager is an amazing opportunity to develop relevant skills.
If you are strong in cooperation, people management and have the right initiative for the job, then apply for the position of Service Delivery Manager at Vastbouw today!

Change your job, change your workplace, change your future...

Ricoh is a integral technology business, where our ambition is to harness solutions to boost productivity, enable creativity and help people achieve a sense of fulfilment – all while driving innovation.

We are leading the way with an extensive portfolio of products & sophisticated end-to-end solutions that unleash teams’ potential through Digital Workplace solutions, that capture the full value of Cloud & Infrastructure, which create streamlined business processes, that detect, predict & prevent cyber-attacks and which enhance digital experience.

At Ricoh, we ensure that change is positive and that it sparks employee engagement, releases innovation, improves security and drives sustainability.

Due to Ricoh’s development as a fully digital services company and our extensive product/service portfolio we now are looking to further recruit into our Ireland sales team, to identify new growth potential.

This is an opportunity for someone who thrives on developing existing high-value accounts,



whilst also having the capability to identify and secure new clients.

What you will be doing...

- Build and maintain a strong working relationship with the customer and manage this relationship daily.
- Work with Customer Services, Engineering and sub-contractors in managing and meeting key metrics including SLAs and KPIs.
- Management of the financial performance of the assigned contract.
- Identify and promote opportunities to reduce operating costs.
- Act as the primary customer point of contact for all matters including technical or performance queries and downtime exemption applications. Escalate or resolve issues as appropriate.
- Oversee the delivery of contractual obligations within the parameters of assigned contract(s)
- Oversee service design and service transition activities for new contracts or variations to existing contracts

You will ideally have...

- Fluent spoken and written English is a must.
- Previous Customer Handling experience in Technology companies.
- Previous Service Delivery Manager experience in Technology companies.

In return for your commitment, you can expect...

- Excellent package: solid basic, strong bonus and company benefits
- Flexible and hybrid working in line with role requirements.
- Career development and life-long learning opportunities.

Benefits of working as a Service Delivery Manager in Barcelona:

● Excellent benefits
● Company offers career progression opportunities
● Attractive package

📌 Service Delivery Manager - Hiring Urgently (Barcelona)
🏢 Importante empresa
📍 Barcelona