Dutch-Speaking Customer Support Agent — Málaga or Alicante, Spain
Málaga or Alicante, Spain | On-site | Permanent contract
Start dates: August & September 2026
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The opportunity
Join an international customer support team based in Spain, working for a leading Dutch telecommunications brand. You'll be part of a dynamic, multilingual team handling customer inquiries across service, technical support, and fiber optic topics — all in Dutch.
This is not cold calling or outbound sales. You'll be supporting existing customers with billing, subscriptions, technical troubleshooting, and general account advice.
What you'll do
- Handle customer inquiries by phone, chat or email in Dutch
- Provide support across service, technical and fiber optic topics
- Identify upselling and cross-selling opportunities as part of the role
- Ensure customers stay connected and satisfied
What we're looking for
- Native or near-native Dutch speaker (mandatory)
- Good level of English
- Customer service experience is a plus — but not mandatory
- EU passport or valid right to work in Spain
- Available for one of the upcoming start dates
Working hours
- Monday to Friday: 08:00–20:00 (rotating shifts)
- Saturday and Sunday: 09:00–17:30
- Mandatory availability on Monday mornings and three evening shifts per week (including Friday evenings)
Salary & contract
- Permanent contract under Spanish labor law
- Salary xhfqzwm from €1,342 to €2,094 gross/month depending on hours (25h to 39h per week)
- 2-month probation period
Relocation support
- Option 1: Company accommodation — 3 months shared housing provided (summer period)
- Option 2: €1,500 relocation bonus + up to €500 travel reimbursement
- Option 3 (domestic within Spain): €750 relocation bonus + up to €125 travel reimbursement
Training
4 weeks of paid training including classroom, on-the-job and coaching sessions.