About Cigna Healthcare Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.
Our mission is to improve the health, well-being, and peace of mind of those we serve.
Join our globally recognized brand, where trust, communication, and a positive culture are at the core of everything we do. Our leadership is consistent, approachable, and supportive—ensuring your well-being and work-life balance.
We’re looking for individuals who thrive in collaborative environments, are passionate about meaningful change, and want to grow in a company that puts people first.
At Cigna, you’ll be part of a purpose-driven team that values innovation, compassion, and impact. Whether you're shaping better care experiences or supporting customers through life’s key moments, your work will matter.
Grow with us—and help shape the future of healthcare.
About The Role As a Senior Client Manager (German Speaking), you will play a key role in developing and managing strong, long-term relationships with clients and broker partners across a general portfolio. You will take a proactive and consultative approach, helping clients navigate complex healthcare solutions and delivering value through tailored strategies that support both cost control and improved health outcomes. Managing a portfolio of large, multinational clients, you will lead renewal activity, identify opportunities for growth within existing accounts, and help expand adoption of products and services. You will use data and insights to guide conversations, address challenges,



and enhance client experience, while collaborating cross-functionally to resolve complex issues and continuously improve service delivery. This role offers a high level of autonomy, allowing you to apply your expertise, judgement, and commercial acumen to shape best practices and influence client management strategies. In addition, you will provide guidance and support to colleagues, contributing to a collaborative and high-performing team environment. This position is eligible for incentive-based compensation aligned to performance.
You’ll Be Responsible For: Act as the primary point of contact for clients and broker/consultant partners, ensuring a high-quality, responsive service experience
Build strong, trusted relationships through ongoing, proactive communication and tailored recommendations
Manage a portfolio of large corporate accounts, including a mix of funding arrangements
Lead annual renewal cycles, delivering against key metrics such as client retention, growth, and pricing outcomes
Work closely with internal stakeholders to resolve complex client needs and deliver integrated solutions
Identify opportunities to enhance client outcomes through product development, process improvements, or new service offerings Support business growth by introducing and expanding relevant products and services across the portfolio
Communicate updates and changes clearly to clients, including regulatory or process developments
Manage and resolve complex escalations across areas such as eligibility, billing, and service delivery
Maintain accurate records and insights using internal systems, including Salesforce
Provide guidance and support to colleagues, contributing to knowledge sharing and team development
What You'll Bring to the Role: Proven experience within

📌 Client Manager German Speaking (Madrid)
🏢 GB1 GB1 - Cigna European Services
📍 Madrid