German Freelance Quality & Team Manager
Remote across Europe | Freelance
Are you looking for a
adaptable business model
, a strong focus on quality and a long-term freelance collaboration within a dynamic and people-oriented environment?
For an international project, we are currently looking for a
Freelance Quality & Team Manager
to join a high-performing remote team.
In this role, you will be responsible for the
service quality and professional development of up to 25 freelance customer advisors
, providing guidance, coaching and operational leadership.
Your responsibilities
Conduct
1:1 coaching sessions and call monitoring
to identify strengths and development areas
Ensure consistently high service quality, with a strong focus on
customer satisfaction and professional expertise
Analyse individual training needs and coordinate training activities (communication skills, product knowledge, processes)
Deliver
online workshops and project onboarding sessions
using a variety of training methodologies
Motivate and guide a
fully remote team
, promoting high quality standards
Act as the
first operational point of contact
for the team
Identify process improvement opportunities and
report performance and results to the Operations Manager
What is offered
Freelance collaboration
,



fully remote across Europe (you can work between ***** hours per week, you decide how many).
Responsibility and autonomy from day one
A varied and challenging role with real impact on project success
High level of freedom and opportunity to actively contribute to growth
International, collaborative and performance-driven environment
Involvement in projects related to
Future of Work, sustainability and modern work models
Requirements
Completed professional training and
experience as a Team Leader, Coach or Quality Manager
in customer service
Proven experience in
leading and motivating remote teams
Fluent German and English
(written and spoken)
Strong communication and coaching skills, with a constructive and development-focused approach
High quality standards, structured working style and strong attention to detail
Confidence working in cross-functional and intercultural environments
Professional, self-assured attitude with a collaborative mindset
If you are interested in a
remote freelance role
with responsibility, autonomy and long-term perspective, feel free to contact me for more information.
Marco Velenosi
Email:
******
Phone / WhatsApp: ****************

📌 Freelance Quality & Team Manager (Laza)
🏢 Cross Border Talents
📍 Laza