Responsibilities

- Deliver an excellent customer experience to each and every one of our patients
- Ensure that every call, email, and meeting leaves our patients happy
- Engage with our patients and build a connection to keep them excited about their journey to a perfect smile.
- Customer Support: Provide excellent customer service through different channels such as video and audio, emails, SMS, WhatsApp, and live chat.
- Make calls, book and confirm appointments, and follow up with patients.
- Explain our product and guide customers through the process and timelines.
- Clarify requirements and help our patients complete documentation as needed.
- Proactively recognize and report trends and potential weaknesses.
- Contribute to the improvement of our products and processes.
- Help create solutions to enhance the customer journey.
- Work with your teammates to foster a positive and energetic atmosphere.

What you need to be successful





- University Degree in Dentistry with experience in Orthodontics.
- Experience in a similar position
- Fluent level of Portuguese, English or Spanish is a plus!
- Self-discipline and motivation to learn.
- Commitment and goal orientation.
- Experience with dental designing software.
- Excellent communication and interpersonal skills
- Team spirit and a proactive attitude.

What we offer

- Internationa l team! You will work with people from all over the world, at our Barcelona headquarters in the Eixample district.
- Working hours: 40h/week, 10:00 to 19:00, + 2 Saturdays per month.
- Benefits with our treatments, aligners, and products.
- Opportunity to grow in an innovative company and Top International Scale Up.
- Collaborative work environment and positive culture.

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📌 Patient Care Specialist (Portuguese market) (Barcelona)
🏢 Impress
📍 Barcelona