Location: Lisbon, Portugal

Project: Spanish Travel Advisor

Employment Type: Full-time

About The Role

We are looking for a Customer Service Representative to join our team in Lisbon and support a leading Travel project. In this role, you will be responsible for delivering high-quality customer support, assisting passengers with inquiries, reservations, travel-related issues, and ensuring an excellent customer experience.

Key Responsibilities

- Provide professional customer support to airline passengers via designated communication channels.
- Assist customers with flight reservations, booking modifications, cancellations, and general travel inquiries.
- Handle customer complaints and resolve issues efficiently while maintaining a high level of service.
- Accurately document customer interactions and follow internal procedures.
- Maintain service quality standards and achieve individual and team performance objectives.
- Stay updated on airline policies, procedures, and promotions.

Requirements

- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.




- Problem-solving mindset with strong attention to detail.
- Flexibility to work rotating schedules, including weekends and public holidays.
- Fluent Spanish and good communication skills in English.
- Valid Authorization to work in Portugal.

Working Schedule

- Monday to Sunday
- Working hours between 08:00 and 21:00
- 40 hours per week with 2 rotating days off per week

Compensation & Benefits

- Base Salary: €920 gross per month (paid over 14 months)
- Attendance Bonus: €25 per month (paid over 11 months)
- Meal allowance: 7.63 euros per day (167.86 per month = 7.63*22 days)
- Full-time employment contract
- Training and onboarding provided
- Opportunity to work in an international and dynamic environment within the airline industry
- Relocation package if applicable

Why Join Us?

This is an excellent opportunity to develop your customer service career while working for a recognized airline brand. You will become part of a multicultural team, gain valuable industry experience, and contribute to delivering exceptional travel experiences to customers.

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📌 Spanish Travel Advisor Lisbon with relocation (Ceuta)
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