Business area: Network & Infrastructure Solutions- Communications, Data Center and Industrial segments

About the role

EnerSys is looking for a Field Service Manager EMEA to lead and coordinate field service activities across the region within its Network & Infrastructure Solutions business line.

The role will support critical power applications across CDI segments -Communications, Industrial and Data Center- including UPS and backup power systems, battery solutions, power electronics and intelligent control systems designed to ensure continuous uptime in mission-critical environments.

This role is idóneo for a technically strong service leader who can combine hands-on field understanding with operational management, customer focus and project execution.

Key responsibilities

- Lead and coordinate Field Service activities across EMEA.
- Manage and support field engineers, service teams and external service partners.
- Oversee installation, commissioning, preventive maintenance, corrective maintenance, testing and troubleshooting activities.
- Act as escalation point for complex technical issues & urgent interventions.
- Ensure compliance with safety standards, internal procedures, customer requirements and local regulations.
- Monitor service performance, including SLA/KPI achievement, response time, service quality, and customer satisfaction.
- Support root cause analysis and corrective actions together with Quality, Engineering, Technical Support and Product teams.
- Drive standardization of service processes, reporting, documentation and best practices across EMEA.
- Work closely with Sales, Customer Service, and Project teams to ensure smooth execution and customer satisfaction.

Required experience

- Minimum 5 years of experience in Field Service, Technical Service, Service Operations, Commissioning or a similar technical environment.
- Minimum 3 years of people management or field team coordination experience.
- Experience with installation, commissioning, preventive maintenance,



corrective maintenance and technical troubleshooting.
- Experience in at least one of the following areas: UPS systems, data center power infrastructure, industrial battery systems, telecom / communication power, DC power systems, power electronics, rectifiers, chargers or inverters.
- Experience managing service partners, subcontractors or external technical providers would be a strong advantage.

Education

- Bachelor's degree or equivalent technical qualification in Electrical Engineering, Electronics, Power Engineering, Automation, Energy Systems or a related technical discipline.
- Candidates with vocational / technical education and significant relevant field service leadership experience will also be considered.
- Additional certifications in electrical safety, UPS systems, battery systems, power electronics, commissioning, service operations or project management would be a strong advantage.

Technical skills

- Good understanding of electrical systems, backup power solutions and battery technologies.
- Strong troubleshooting and root cause analysis skills.
- Knowledge of health & safety requirements in field service environments.
- Familiarity with CRM, ERP or field service management tools.

Project management & leadership skills

- Strong planning, prioritization and follow-up skills.
- Ability to manage multiple service activities, projects and escalations in parallel.
- Strong communication skills with both technical and non-technical stakeholders.
- Practical, hands-on and solution-oriented leadership style.

Languages & travel

- Fluent English is required.
- Additional European languages such as French, German, Spanish, Italian would be an advantage.
- Willingness to travel across EMEA, estimated at 40-60%, depending on business needs.

What we offer

- Regional EMEA role with high visibility and impact.
- International environment with strong cooperation across technical, commercial and operational teams.
- Opportunity to shape and standardize Field Service processes across EMEA.

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📌 Field Service Manager EMEA (España)
🏢 Enersys
📍 España