As a Club Associate, you will be one of the main points of contact for our members, responsible for creating a welcoming, professional, and informative environment. This role focuses on member service—helping guide members through the different products available and ensuring they feel supported and well-informed during their visit.

You should be comfortable providing clear, respectful guidance based on our internal protocols. You'll also play a key role in maintaining the cleanliness, organization, and overall positive atmosphere of the space, always following established procedures.

Fluent English is required; additional languages are a plus.

- Records, arranges, and packages members orders
- Maintains an organized environment and facility appearance
- Provide consistent exceptional service for new and existing customers
- Point of sale system entry
- Respond to customer requests for information in a patient and informative way
- Maintain a basic understanding of the products available
- Be able to follow best practices established by the store for customer engagement and compliance
- Projects a positive image of the organization to employees, customers, industry, and community




- Ability to build long term relationships with customers for referrals and repeat business

Required Skills

- A minimum of 1 year in a customer service role in a retail or hospitality environment
- Minimum 21 years of age (or as required by state regulations)
- A minimum of a High School diploma is required
- Intermediate-level math skills
- Exceptional customer service skills
- Strong attention to detail and ability to solve and resolve problems in a calm, professional, and courteous manner
- Strong computer-based skills
- Dynamic interpersonal and communication skills
- Ability to stand for long periods of time
- Personal experience with cannabis

Desired Skills

- Analytical skills to assess data, facts, and figures
- Proven expertise and experience to accurately manage a register
- Experience as a “key holder” in a retail environment
- Knowledge of cannabis regulations
- 5+ years in retail
- Multiple languages

Important

- Send a motivational letter explaining why you are interested in this position and why you are the idóneo candidate.

Job Type: Full-time

Pay: 1,040.00€ - 1,300.00€ per month

Language:

- English (Required)

Work Location: In person

Application Deadline: 15/02/2023

📌 Club Associate - Cannabis Club Barcelona
🏢 Coffeeshop Guru
📍 Barcelona