Responsibilities

Renewal monitoring and execution.

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Manage onboarding and operational implementation of new clients for designated accounts as per defined processes.

Effectively manage a predefined list of existing accounts to ensure 100% renewal achievement.

Monitor and respond to inbound inquiries from clients within a 2‑day SLA.

Prepare renewal quotes through CPQ for the customer and deliver the quote to the client once approved by management.

Prepared renewal documentation when exceptions are received.

Make outbound calls to clients to follow up on sub‑declarations when not received or to clarify information received on sub‑decs.

Negotiate pricing for clients objecting to price with assistance from the Manager.

Make administrative updates to Salesforce as required to ensure data integrity and compliance.

Ensure accurate billing of renewed program in a timely manner.

Review and understand contract terms and conditions, work with Finance and Legal Commercial Services teams to ensure contracts are compliant and assist in managing contractual documentation.

Interact directly with customers regarding renewals based on a live call schedule.

Monitor account health and utilization, building reporting to analyze utilization and onboarding data.

Monitor client engagement, onboarding,



and utilization to assess account health and prepare client communications to increase productivity on client responses.

Make outbound calls to clients to seek any questions they had about a client engagement report.

Proactively engage with clients based on process monitoring to ensure good implementation and engagement.

Coordinate with internal teams on supporting internal processes: operational updates, cash collection, etc.

Identify upsell opportunities to clients and refer to field sales reps or appropriate channel based on request.

Qualifications

General understanding of the sales renewal process or similar activity and of managing and following process.

Excellent analytical skills to drive utilization, identify risks, and apply required measures.

Proficient in Microsoft tools.

Affinity to work in international and multi‑cultural environments with good English, Spanish, and French written and verbal communication skills, and interpersonal skills.

Sense of ownership, urgency, and self‑motivation with strong attention to detail.

Good business understanding of the sales cycle; organized, methodical, yet adaptable and adaptable.

Experience in customer service, business or administrative roles appreciated.

Experience working with CRM tools and administrative databases such as Salesforce or Service Cloud. xqbhyrx

- Required languages: English, French, and Spanish (oral and verbal communication skills).

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📌 Account Manager (Madrid)
🏢 International Sos
📍 Madrid