Responsibilities
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- As an Engagement Manager on our Professional Services team, you will be responsible for all aspects of successful engagements for Gong prospects & customers across our most strategic accounts

- Your ability to work independently while keeping commitments to time, cost, and scope while juggling multiple concurrent activities is essential. Based predominantly on custom Statements of Work (“SOW”)’s, you will manage the entire engagement lifecycle for our Customers

- This includes but is not limited to project kickoffs, workshops, testing, go-lives, risk management, and overall project management to ensure Customers are #ravingfans of Gong

- Lead all aspects of implementations for Enterprise Gong customers

- Ability to manage multiple projects to schedule, meet milestones, forecast work according to project plans, and ensure deadlines are met

- Manage competing priorities effectively across multiple customers and SOW-based projects





- Conduct & coordinate meetings onsite and remotely according to the Gong Professional Services methodology standards

- Execute discovery workshops to map customer use cases to the Gong platform

- Provide regular communications (verbal and written) to leadership, project teams, and customers

- Identify and mitigate engagement risks. Handle and control project scope

- Challenge, recommend, and redirect teams as well as client expectations when needed for successful program delivery

- Ability to gather requirements and issue change orders as appropriate

- Partner with Sales & Customer Success to ensure a seamless transition from xqbhyrx presales to post sales

- Facilitate identification, internal communication, and remediation for product issues

- Ideate and develop new program deliverables that help improve existing team process

- Opportunistically present with sales on positioning Professional Services packages

- Contribute and provide feedback to the Gong implementation methodology

Benefits

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- Mental health support resources

- Work from home stipend

- Generous vacation days

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📌 Engagement Manager (Salt)
🏢 Gong
📍 Salt