The position is for an experienced professional with in-depth knowledge, technical expertise to manage onsite operations for Collins Aerospace products and professional services at Collins stations in Spain. The incumbent will lead a team of Field Service Technicians to manage day‑to‑day priorities, solve client issues, optimize manpower and resources, respond to customer complaints, and escalates key issues to senior management.

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Primary Responsibilities

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- Acts as first point of escalation for Managed Services at MAD Airports.

- Responds to customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.

- Quality Issue Management.

- Performs a variety of duties, including coordinating the servicing, operating, maintaining, repairing and removal of equipment.

- Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications.

- Manages technical products, services, logistics and configurations to assigned customers.

- Troubleshoots technical problems and issues and recommends actions to company or customer representatives.

- Assesses product needs in accordance with customer specifications.

- Acts as local onsite Collins Aerospace representative to the customer's organization.

- Manages statement of work to meet customer and contract requirements.





Min Qualifications & Experience Requirements

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- A High School Diploma with proven working experience or a bachelor’s degree in an appropriate discipline with relevant working experience in Airports managed services or within Airport operators in Spain.

- Familiarity with Cisco network devices and knowledge of general networking concepts.

- Familiarity and experience in dealing with and manoeuvring with the relevant Airport Operators in Spain.

- Possesses a broad working knowledge of Special Airport Systems (SAS) including Airport operational systems, baggage reconciliation system and passenger processing systems.

- Proficiency in MS Office suite tools such as Outlook, PowerPoint, Word, Excel.

- Excellent communication (written & verbal) in English and Spanish.

- Ability to work effectively in a matrixed team environment locally and globally.

- Good problem‑solving skills to source solutions to customer requirements or issues.

- Excellent attention to detail and quality.

- Ability to travel as may be required.

Benefits

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- Competitive Salary.

- Life Assurance.

- Annual Bonus.

- Corporate Pension Scheme.

- 25 days holiday plus public holidays.

- And so much more. xqbhyrx

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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📌 Site Lead, IT Field Technician - Adolfo Suárez Madrid–Barajas Airport
🏢 Collins Aerospace
📍 Madrid