Barcelona
Aumente sus posibilidades de llegar a la fase de entrevista leyendo la descripción completa del puesto y enviando su solicitud sin demora.
At Amenitiz, we're on a mission to simplify hospitality management – empowering over 15,000 independent hoteliers to run smarter, not harder.
We're more than just another SaaS scale‑up. We're revolutionizing one of the world's oldest industries.
About the role
As a Customer Onboarding Specialist, you’ll be one of the first people our customers interact with after joining Amenitiz. You’ll play a key role in helping hoteliers and property owners start their journey with confidence, guiding them through our platform and ensuring they see real value from day one.
This is a hands‑on, customer‑facing role where your work has a direct and visible impact on customer satisfaction and product adoption. You’ll be supported by a Team Lead and work closely with your team, using clear processes and tools while growing your skills in SaaS and customer experience.
Your mission
- Help new customers successfully launch with Amenitiz and feel confident using the platform from the very beginning.
- Train and support hoteliers in a practical and engaging way, helping them become autonomous users.
- Build strong relationships with your assigned customers and contribute directly to their satisfaction and retention.
- Be a reliable point of contact during onboarding, understanding customer needs and helping them find the right solutions.
- Collaborate closely with your Team Lead and teammates to deliver a smooth and consistent onboarding experience.




- Share customer feedback and ideas with the team to continuously improve how we onboard new clients.
About you
- You are a native French speaker with outstanding communication skills in English, and you are fluent in at least one of the following languages: Spanish, Italian, or Portuguese.
- You have 1+ years of experience in a customer‑facing role. Experience in the travel tech industry is a strong plus.
- You enjoy helping people, explaining things clearly, and making complex topics easy to understand.
- You are curious, proactive, and comfortable asking for support and feedback.
- You are empathetic, customer‑oriented, and able to adapt your communication style to different people.
- You are organized, reliable, and motivated to learn and grow in a team environment.
- You are proficient in Excel; experience with tools such as Stripe, Notion, and Intercom or Zendesk is a plus.
Benefits
- Competitive salary – We recognize your hard work and celebrate your success with performance‑based incentives.
- Comprehensive health & wellness coverage – Your physical and mental well‑being matter, and we’ve got you covered.
- Stock options – Be a part of our success with real ownership in Amenitiz.
- Get paid whenever you want – No need to wait until the end of the month – access your salary anytime.
- Adaptable benefits – Save on meals, childcare, transportation, and training with our tailored remuneration options.
- Grow with us – Join a dynamic, fast‑growing, and international team (35+ nationalities) with limitless career opportunities. xqbhyrx
- Fuel your curiosity – We’ll buy you any book you want, plus we’ve built an inspiring library to keep your learning on track.
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📌 Customer Onboarding Specialist - French Market (Bellprat)
🏢 Amenitiz
📍 Bellprat