Role Overview
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This role will sit within the Global Data and Technology Solutions (GDATS) organization in World Courier and is a key member of the Architecture and Analysis team. We are re‑imagining IT as a strategic partner to the World Courier business, helping the organization rise, adapt, and grow with innovative, integrated, reliable, secure technology designed around real operational needs. The Business Solutions Analyst owns the integrity of the problem, translating ambiguous business intent into a structured, evidence‑based, decision‑ready understanding that the team can build against. You design solutions with both user and operational outcomes in mind, shaping and defining technology initiatives that support global specialty logistics operations.

Why This Role Matters

World Courier operates in a complex, fast‑moving, highly regulated environment where visibility, accuracy, and speed of decision‑making are critical. Strong analysis and clear articulation of business needs ensure technology investments deliver meaningful outcomes. This role translates business problems into actionable, high‑quality solutions through structured analysis, clear requirements, and user‑centered design, driving better decisions, faster delivery, and improved customer and operational experiences.

Frame Problems and Turn Them into Decision‑Ready Understanding

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- Partner with business stakeholders, product teams, architects, and engineers to understand objectives, challenges, and opportunities.

- Facilitate structured requirements gathering using workshops and modern techniques, including AI‑assisted analysis and synthesis.

- Create clear, testable user stories, acceptance criteria, and supporting documentation aligned to product delivery.

Define and Document End‑to‑End Business Processes

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- Develop current‑state and future‑state process flows using appropriate methodologies (e.g., BPMN, swimlanes).

- Analyze processes to identify inefficiencies, risks, and opportunities for optimization.

- Ensure alignment between process design, system capabilities, data flow, and operational realities.

Design User‑Centered Solutions

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- Create wireframes, mockups, and high‑quality clickable prototypes to visualize and validate solution concepts with real users and stakeholders.

- Collaborate with UX/UI and product teams to ensure designs meet user needs and business goals.

- Facilitate stakeholder walkthroughs and validation of proposed designs.

Enable High‑Quality Delivery

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- Act as a liaison between business and technology teams, ensuring shared understanding throughout the delivery lifecycle.

- Support backlog creation, refinement, and prioritization within agile delivery models.

- Work closely with engineering and testing teams to ensure requirements are well understood, complete, and testable.

Leverage AI and Modern Tools to Enhance Analysis

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- Use AI‑powered tools to accelerate requirements gathering, identify patterns, and generate insights.

- Improve the quality and speed of documentation, analysis, and decision‑making through automation and intelligent tooling.

- Continuously explore new techniques to improve analysis effectiveness and delivery outcomes, such as orchestrating governed AI agents for research synthesis and journey mapping.

Drive Continuous Improvement

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- Identify opportunities to improve business processes, tools, and ways of working.

- Promote best practices in business analysis, documentation, and stakeholder engagement, including mentorship of level I analysts.

- Contribute to the evolution of the Architecture and Analysis capability within GDATS.

What We’re Looking For

You are a highly capable Business Analyst who combines strong analytical thinking with practical delivery experience. You are equally comfortable engaging with business stakeholders, shaping ideas, and working with technical teams and automated agents to deliver solutions. You bring structure, clarity, and creativity to problem‑solving and are excited by the opportunity to modernize how analysis is performed—including the use of AI and design‑led approaches.

You’ll Thrive In Our Team If You

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- Are naturally curious and ask thoughtful, insightful questions.

- Communicate clearly and confidently across both business and technical audiences.

- Are comfortable working in ambiguity and helping bring structure to complex problems.

- Work autonomously, taking ownership and driving outcomes, not just outputs.

- Embrace modern tools and approaches, including AI‑enabled analysis and design thinking, while working alongside AI agents.

- Work collaboratively and build strong relationships across teams and geographies.

Experience That Will Help You Succeed

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- Proven experience as a Business Analyst in complex, global, technology‑driven environments where you have led the analysis on a complex, feature‑rich program.

- Strong experience in requirements elicitation, documentation, and management.

- Track record of successfully creating business process flows, wireframes, and prototypes.

- Familiarity with agile methodologies and product‑based delivery models.

- Experience working closely with engineering, architecture, and product teams.

- Exposure to AI‑powered tools for analysis, documentation, or workflow optimization is highly desirable.

- Experience in logistics, supply chain, or regulated industries is advantageous.

What Success Looks Like In This Role

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- Business problems are clearly defined, understood, and prioritized.





- Requirements are high quality, actionable, and enable efficient delivery.

- Process flows and design artifacts provide clarity and alignment across stakeholders.

- Solutions meet both business needs and operational realities.

- Delivery teams move faster with fewer ambiguities and rework.

- Stakeholders are engaged, aligned, and confident in the outcomes being delivered.

What Cencora Offers

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- Play a key role in a re‑imagined IT function.

- Work with smart, committed people who care about doing the right thing.

- Join a modern, people‑centred, visible, high‑impact Architecture & Analysis function.

- Make a real difference to how people experience technology every day.

- Work in a purpose‑driven business that makes a difference to people’s lives, delivering essential pharma logistics services.

How You’ll Be Working

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- As part of cross‑functional, product‑aligned squads spanning Architecture & Analysis, Product, and Engineering.

- In an agile, collaborative delivery environment with global stakeholders.

- Using modern tools and approaches, including AI agent‑enabled methods and design‑led thinking, applied with governance appropriate for a regulated business.

- With a strong focus on outcomes, continuous improvement, and customer impact.

- This role operates within a general, matrixed IT organization, working closely with Design, Product, Engineering, Delivery, QA, and business stakeholders.

- Collaboration across time zones and regions is required.

- Flexible and hybrid working arrangements apply in line with World Courier policies.

Affiliated Companies

World Courier Management Ltd.

Benefits

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email We will make accommodation determinations on a request‑by‑request basis. xqbhyrx Messages and emails regarding anything other than accommodation requests will not be returned.

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📌 Business Solutions Analyst III (Madrid)
🏢 World Courier
📍 Madrid