Synopsis
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Fixed-term opportunity until December.
Play a key role in shaping positive first impressions across the employee lifecycle.
Salary: $87,550 - $98,541 + superannuation.
About The Role
The People Services and Experience Officer plays a key role within the People, Culture and Safety team, delivering high-quality, people-focused support across the employee lifecycle.
As a first point of contact for employees, candidates and leaders, you’ll provide responsive, accurate, and proactive support across recruitment, onboarding and HR administration. This is a highly service-oriented role where attention to detail, strong systems capability and professionalism are essential.
You’ll help create a seamless and positive employee experience by ensuring processes are efficient, compliant and aligned to organisational values.
Key Responsibilities
Deliver high-quality customer service via phone, email and digital channels, resolving enquiries in a timely and professional manner.
Support recruitment and onboarding processes, including preparing employment offers and documentation.
Maintain accurate employee records in HR systems, ensuring data integrity and confidentiality.
Provide guidance on HR processes such as onboarding, probation and general policy queries.
Ensure compliance with HR policies, procedures and legislative requirements.
Assist with audit readiness and maintain accurate documentation for employee lifecycle events.
Contribute to continuous improvement initiatives to enhance service delivery and employee experience.
About You
You’re someone who thrives in a fast-paced, service-focused environment and enjoys helping others. You take pride in delivering accurate work, building relationships, and contributing to a positive team culture.
What you’ll bring




A strong customer service ethos with a focus on delivering positive experiences.
Excellent attention to detail and ability to manage multiple tasks.
Strong systems capability and confidence working across HR or admin platforms.
A proactive mindset with a willingness to learn and improve processes.
The ability to handle confidential and sensitive information with integrity.
Strong communication skills and a collaborative approach.
Experience
Experience in administration, customer service or a shared services environment (HR highly regarded).
Exposure to HR systems, recruitment platforms or onboarding processes (desirable).
Understanding of basic HR processes, confidentiality and record keeping requirements.
Strong organisational skills with the ability to meet deadlines and maintain accuracy.
Benefits
Attractive remuneration and benefits: Excellent pay package with a range of exciting benefits. Adaptable working, study assistance and other great corporate discounts.
Excellent leave entitlements: 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access (part-time equivalents also available).
Career progression: Support and opportunities to learn new skills within a creative and exciting environment.
Work‑life balance and hybrid working: Flexible hours, alternative work arrangements (like ADOs), and hybrid work-from-home options.
Child Safe
The City of Melbourne has a zero tolerance for child abuse. All employees undergo thorough safety screening, including a Police Check and, for most roles, a Working with Children Check.
Inclusion matters
We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds. xqbhyrx We provide reasonable adjustments throughout the recruitment process to support all applicants.
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📌 People Services & Experience Officer (Madrid)
🏢 City of Melbourne
📍 Madrid