Works in conjunction with the Housekeeping Director to coordinate, schedule, and supervise the day-to-day activities of the stateroom, public areas, open decks housekeeping function.
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In addition, all duties and responsibilities are to be performed in accordance with ISM/ISO and SQM (Safety Quality and Management) standards, USPH (United States Public Health) guidelines, Environmental, and Safety policies.
Directs, coaches, supports, supervises, and evaluates (in conjunction with the Housekeeping Director) the performance of all direct reports.
Develop, observe and evaluate staff and work procedures to ensure quality standards and service are met
Presents overtime needs to Housekeeping Director for final approval.
Collaborates with the Housekeeping Director, to review the requirements of the day's schedules, guest requirements, guest comments and other related details.
Responsible for attending meetings, training activities, courses and all other work-related activities as needed.
Perform inventories of linen, amenities etc. Conduct /oversee on-the-job training with new hire SA and DKAT/SAT/ESAT/CCL on cross training.
and forwards to the Housekeeping Director for final approval.
Mentors develop, motivate, discipline, and supply on-the-job training for staff to strengthen their current performance and preparation for future advancement.
On a regular basis, meets with their staff, reviews the requirements of the day's schedule, guest requirements and disseminates any other company related correspondence, notices, policies, procedures, training etc. Observes and evaluates staff and work procedures to ensure quality standards and service are met.



to ensure efficient service and conformance to standards.
All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. In accordance with the Company's Service and Etiquette Philosophy program (WAYS), each employee shall always conduct oneself in a professional and courteous manner. One to two years housekeeping supervisory experience in an upscale hotel, resort, or cruise line (shipboard experience preferred).
Minimum one to two years previous cleaning experience, preferably in an upscale hotel, resort, or cruise line (shipboard experience preferred)
Knowledge of proper cleaning techniques, requirements and use of equipment.
Ability to use customer service skills by exercising authority and discretion to satisfy guests in a manner consistent with Pillars of Safety, Service and Style Standards.
Exceptional management skills in a multicultural and dynamic environment.
Superior customer service, teambuilding, and conflict resolution skills.
Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.
Strong planning, coaching, organizing, staffing, controlling, and evaluating skills.
Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the entire housekeeping operation. Ability to use and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment. xqbhyrx
Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related programs.

📌 Assistant Housekeeping Manager (Madrid)
🏢 Celebrity Cruises
📍 Madrid