Responsibilities
¿No sabe con seguridad qué habilidades necesitará para esta ocasión? Simplemente lea la descripción completa a continuación para obtener una idea clara de los requisitos del candidato.

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- Level 2 support for all hardware and software related problems including troubleshooting and resolution.

- Monitor and process tickets / incidents.

- Act as central point of contact as part of end user support.

- Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with different operating systems.

- Maintain, configure, install, and monitor printers including centralized management software.

- Perform equipment install‑move‑add‑change operational processes as needed by the businesses.

- Analyze and recommend new technology, upgrades, and services for end users.

- Plan, purchase, inventory, and asset tagging of software, computer equipment, peripherals, including: preparation and implementation of IT relocations.

- Rotation of on‑call schedule for after‑hours support.

- Participate in various IT and business projects.





- Management and support of mobile computing devices (phones, tablets) and UMTS (contract management), where applicable.

- IT support for warehouse management (scanner and printers), where applicable.

- Responsible for telephone and network socket patch management, where applicable.

- Participation in the continuous improvement of existing and new helpdesk processes.

- Collection and administration of documentation.

Qualifications

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- High school diploma, GED, or country equivalent required.

- 2+ years of help desk and/or IT field technician experience in support of a medium‑sized business (250 users or more) required. xqbhyrx

- Successfully completed relevant vocational training in the IT sector e.g., as an IT Specialist or System Electronics Technician, etc., or a comparable qualification.

Seniority Level

Mid‑Senior level

Employment Type

Contract

Job Function

Information Technology

Industries

IT Services and IT Consulting, Financial Services, and Banking

Location

Madrid, Community of Madrid, Spain

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📌 T Support Specialist (Madrid)
🏢 Ubique Systems
📍 Madrid