Experteer Overview
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As Chief Customer Officer, lead the customer experience, service, and engagement strategy for a large international organization. Drive end-to-end journey transformation, improve satisfaction and loyalty, and elevate brand perception through cross-functional leadership and measurable impact. Shape the future vision of the function, lead transformation programs, and foster a customer-centric culture across the enterprise. This role offers meaningful scale, strategic influence, and opportunities to drive sustainable service excellence.
Compensaciones / Beneficios
• Define and implement the overall Customer Experience, Customer Service, and Customer Engagement strategy
• Lead end-to-end transformation of the customer journey to enhance touchpoints
• Drive initiatives to improve customer satisfaction, loyalty, retention, and brand perception
• Lead multidisciplinary teams across CX, CS, Engagement, Performance, and Transformation projects
• Collaborate cross-functionally to deliver a seamless customer experience across all touchpoints
• Champion organizational transformation, service excellence, and continuous process improvement
• Define, monitor,



and optimize key customer and service performance indicators
• Oversee initiatives related to customer journey design, contact centers, supplier management, reporting, and project management
• Act as a change leader, fostering a customer-centric culture and influencing stakeholders across the organization
Responsabilidades
• University degree required; MBA or postgraduate education is an advantage
• Extensive experience leading CX, CS, Engagement, Transformation, or related functions
• Proven track record of delivering large-scale transformation initiatives with measurable impact
• Deep understanding of end-to-end customer journey management xqbhyrx and best-in-class service models
• Experience leading large, multidisciplinary teams in complex environments
• Strong ability to influence and align stakeholders without direct authority
• Strategic mindset with strong execution and results orientation
• Experience in customer-centric industries such as hospitality, premium retail, consumer services, or recognized for service excellence
• Fluent English; Spanish highly desirable
• Willingness to relocate to or be based in Barcelona
• Potential and ambition to grow into broader leadership responsibilities
Requisitos principales
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📌 Chief Customer Officer (Barcelona)
🏢 Morgan Philips Group
📍 Barcelona