Experteer Overview
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In this onsite role, you represent the technology team to clients, guiding BAU delivery and managing escalations. You collaborate with business and IT stakeholders to optimize KYC workflows and identify opportunities. You’ll engage senior colleagues and maintain strong client relationships while exploring AI-enabled improvements. The position combines domain KYC expertise with hands-on tech experience in a fast-paced environment.
Compensaciones / Ventajas
• Act as the primary onsite liaison between client stakeholders and offshore technology teams
• Manage BAU activities, ensuring smooth execution and timely delivery
• Engage with senior stakeholders for updates, discussions, and alignment
• Handle escalations proactively and ensure timely resolution
• Maintain strong client relationships and act as the face of the IT team
• Identify opportunities for enhancement and pitch solutions where relevant
• Coordinate across teams for KYC-related technology initiatives




• Support implementation and optimization of KYC systems and workflows
• Leverage AI/GenAI capabilities to enhance KYC processes where applicable
Responsabilidades
• 10-12 years of experience in KYC domain within Financial Services
• Hands-on experience in KYC IT projects with investment banks
• Strong understanding of KYC lifecycle, onboarding, AML, and regulatory requirements
• Prior experience in Java and related technologies
• Experience working in client-facing roles, preferably onsite
• Exposure to AI / GenAI applications xqbhyrx in KYC or financial services is preferred
• Strong stakeholder management and communication skills
• Fluency in Spanish and English
• Ability to manage multiple priorities in a fast-paced environment
• Excellent communication and presentation skills
• Strong problem-solving and analytical ability
• Relationship management and client handling skills
• Proactive mindset with ownership attitude
• Ability to work with senior leadership and cross-functional teams
Requisitos principales
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📌 Tech Services Delivery - Onsite Coordinator (Madrid)
🏢 Eclerx
📍 Madrid