Experteer Overview
A continuación se detalla todo lo que necesita saber sobre lo que implica esta oportunidad, así como lo que se espera de los solicitantes.
As Digital Team Leader in Chubb’s Continental Europe Operations Hub, you will guide an AI-augmented underwriting team in Madrid, shaping how automation and human judgment work together. You’ll oversee both online and submissions workflows, ensuring high-quality, compliant outcomes for Chubb’s European portfolio. This role blends people leadership with governance of AI-driven processes, emphasizing auditable decisions and continuous learning. You’ll be at the forefront of digital transformation, turning automation into strategic value for the portfolio and clients.
Compensaciones / Incentivos
• Lead and coach a team of Underwriting Operations Technicians (Online and Submissions) to balance automation throughput with human exception quality
• Manage work allocation across automated and human queues to optimize straight-through processing and exception handling
• Conduct regular performance reviews focused on human-in-the-loop judgment and auditable decisions
• Preserve and deepen institutional knowledge as routine work shifts to automation
• Develop team AI literacy and enable confident, critical use of AI systems
• Navigate escalation paths to route complex cases to underwriters or specialists with full context
• Support cross-functional projects and participate in AI workflow testing before production
• Monitor AI decision patterns for model drift or gaps; adjust thresholds with stakeholders
• Review and sign off on daily SOX and AI governance reports for traceability
• Incorporate frontline feedback into AI model improvement cycles and ensure operational requirements are reflected in testing
• Ensure control processes (premium reconciliation, peer reviews, Contract Certainty) are executed and reported
• Monitor SLA performance across all streams and take corrective actions when needed
• Conduct audits and quality checks across AI-assisted and manual outputs for accuracy and compliance
• Support UAT and document operational requirements in testing processes
• Identify efficiency gains by removing non-value steps and safely extending automation
• Align team goals with broader digital transformation objectives and report on performance and automation metrics
• Build relationships with underwriters, brokers, and internal/external stakeholders to articulate capabilities and constraints
• Act as a change champion to translate automation capabilities into practical team practices
• Translate evolving automation capabilities into clear processes and behaviors
• Represent operational requirements in testing and validation of AI workflow changes
• Foster a culture of quality for both AI outputs and human decisions
Responsabilidades
• Business-level English; Italian at least B2/C2 level required
• Experience xqbhyrx in insurance or financial services operations, with underwriting support or submission processing
• Previous team leadership or supervisory experience with SLA-driven performance
• Ability to interrogate AI outputs and justify human-led decisions without a technical background
• Strong communication and interpersonal skills to bridge operations and technology
• Proficiency with MS Office (especially Excel) and familiarity with insurance platforms (Ignite/ICT or similar) and workflow tools
• Comfort leading a hybrid human-AI team and analyzing processes and models to find root causes
• Commitment to quality and compliance in an automated operation
Requisitos principales
• 32 days of vacation
• 2 days working from home
• private medical insurance
• life and accident insurance
• pension plan
• stock purchase plan
Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.
📌 Online Team Leader (Madrid)
🏢 Chubb
📍 Madrid