Experteer Overview
La información a continuación detalla los requisitos del puesto, la experiencia esperada del candidato y las cualificaciones correspondientes.
In this role you will provide remote and on-site support for enterprise Supermicro equipment in the Álava region, focusing on fast, reliable issue resolution and SLA adherence. You will collaborate with cross-functional teams to define service programs and train engineers, while engaging directly with customers and resellers. The position blends field service with hands-on problem solving, diagnostics, and preventive maintenance to ensure customer satisfaction and system uptime. This role offers growth through field leadership and deep technical expertise in servers and GPUs.
Compensaciones / Ventajas
• Troubleshoot and resolve complex hardware/software issues on Supermicro equipment both remotely and on-site
• Manage service tickets and SLA performance through the SMC Service Portal
• Provide 2nd line support to resellers/distributors and escalate as needed
• Collaborate with Technical Account Manager, Service Manager, and Product Manager to shape service programs
• Perform tests and simulations to aid problem-solving and validate fixes




• Travel to customer sites to train staff and resolve issues; deploy and maintain servers, GPUs, networking, and related configurations
• Train new service engineers and transfer knowledge through documentation and materials
• Prioritize tasks, manage time, and make decisions to meet daily service expectations
• Escalate unresolved problems and work towards rapid, professional resolutions
• Generate and present quality reports as a plus
• Handle fault triage and root cause analysis with customers; manage field actions and preventive maintenance
• Physical installation tasks including lifting and component replacement as required
Responsabilidades xqbhyrx
• Experience in a similar service role with on-site and remote support
• Business-level English
• Driving license
• Ability to work physically on-site and lift equipment
• Experience with servers, GPU systems, networking, and BIOS/firmware configuration
• Willingness to travel to customer sites and train others
• Strong problem-solving and customer-service orientation
• Ability to work under TAM direction and take ownership of customer base
• Familiarity with service portals and incident management systems
Requisitos principales
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📌 Service Engineer (Barcelona)
🏢 Super Micro Computer
📍 Barcelona